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Site Terms and Conditions

 

CLUB PREMIER® LOYALTY PROGRAM TERMS AND DEFINITIONS

DEFINITIONS

“Accrual of Aeroméxico Rewards Points”: It is the obtaining of Aeroméxico Rewards Points by Members, derived from the acquisition and/or use of air travel services of the participating airlines in the Program, as well as from the acquisition and/or use of goods and/or services of other Businesses Affiliated to the Program. The accrual is applied to the corresponding Account of the Aeroméxico Rewards Member in accordance with the rules in force for the Accrual Program, available on the Aeroméxico Rewards website.

“Retroactive Accrual”: It is the accrual that Aeroméxico Rewards Members request to be applied after a flight in any of the airlines participating in the Program, when applicable, and/or after acquiring goods or services from any of the Businesses Affiliated to the Program, as applicable, in accordance with the rules in force for the corresponding retroactive accrual.

“Participating Airlines”: It is the Airlines affiliated to the Aeroméxico Rewards Program.

“Aeroméxico Rewards Application, Program Application, App and/or Mobile App”: It refers to the program owned by Aeroméxico Rewards, which can be installed by Aeroméxico Rewards Members in their mobile devices to perform certain activities related to the Aeroméxico Rewards Program, in accordance with its terms and conditions, which can be consulted on the Aeroméxico Rewards website and/or whenever this Application is downloaded.

“Aeroméxico Rewards Program Benefits”: It refers to the products, services, benefits and/or privileges that Aeroméxico Rewards Members can acquire or obtain, whether by the Redeeming of Aeroméxico Rewards Points or by the Accrual of a certain number of Eligible Aeroméxico Rewards Points in order to be able to enjoy Aeroméxico Levels, in accordance with the terms and conditions applicable and in force for these Levels, available on the Aeroméxico Rewards website.

“Welcome Bonus”: It is the amount of Aeroméxico Rewards Points which shall be granted to Aeroméxico Rewards Members by their enrollment in the Program, exclusively through the registration means available in this Terms &Conditions, and by filling with all their personal data required in their Aeroméxico Rewards Account, which shall be registered according to the required information under section “My Profile” in Aeroméxico Rewards Website, following all rules and restrictions under this Terms & Conditions.

“First Accrual Bonus”: It is the amount of Aeroméxico Rewards Points which shall be granted to Aeroméxico Rewards Members, when they perform their first Aeroméxico Rewards Points accrual with any of the Affiliated Businesses according to the rules and restrictions under this Terms & Conditions.

“Aeroméxico Rewards Telephone Attention Center”: It refers to the Aeroméxico Rewards Member phone attention center by calling:

Mexico City (52 55) 1519 4040 United States of America (1) 855 412 2650 Spain 900 995 282 Chile 800 400 239 Rest of the world 800 800 56800

Service hours from Monday to Sunday from 08:00 to 22:00 hours (GMT-5) or via the e-mail [email protected]

“Aeroméxico Rewards”: It is the coalition loyalty program open to the public in general, which enables enrolled people to accrue credits in the form of Aeroméxico Rewards Points in their respective accounts for the use of the air travel services of the participating airlines and/or for the acquisition and/or use of goods and/or services of other companies participating in the program (hereinafter, “the Program”), in accordance with the Program application Rules. These Points can be exchanged for the benefits established, in accordance with the rules in force published on the Aeroméxico Rewards website.

The Program is operated and managed by PLM Premier, S.A.P.I. de C.V. (hereinafter, “PLM”), which is the holding and operating company, with address located at Av. Paseo de la Reforma 243, Piso 25, Colonia Cuauhtémoc, Alcaldía Cuauhtémoc, 06500, Ciudad de México.

“Web Password”: It is the code assigned by the system and/or by Aeroméxico Rewards Members, with which they can access and/or manage their Aeroméxico Rewards Account on the Aeroméxico Rewards website, as well as in the Program Mobile Application. The password is required to use the Aeroméxico Rewards Points on line.

“Aeroméxico Rewards Account”: It is the individual account of each Aeroméxico Rewards Member where the Aeroméxico Rewards Points will be accrued, obtained by the use of the air travel services of the participating airlines and/or by the acquisition and/or use of the goods and/or services of other businesses participating in the Program. The Account records all the Accrual and Redeeming movements of Aeroméxico Rewards Points made by Aeroméxico Rewards Members.

“Affiliated Companies or Businesses”: It is the companies affiliated to the Program that have executed an Affiliation Agreement with Aeroméxico Rewards in which Premier Point Accumulation and/or Redeeming transactions can be made, depending on the specific rules for each company, stated in the terms and conditions available on the Aeroméxico Rewards website.

Family Group”: It is a benefit of the Program, where Aeroméxico Rewards Members are members of the same family, parents and children exclusively, link their Aeroméxico Rewards accounts to perform the transfer or reception of Aeroméxico Rewards Points, in accordance with the terms and conditions applicable and in force, available on the Aeroméxico Rewards website.

“PIN”: (Personal Identification Number) it means the identification code assigned by the system or by Aeroméxico Rewards Members to access their Aeroméxico Rewards Account and for when they makes inquiries and/or transactions through the Aeroméxico Rewards Telephone Attention Center. This number will allow them to Redeem their Aeroméxico Rewards Points, when applicable, in the Affiliated Businesses or Companies, in accordance with the terms and conditions for the Redeeming of Aeroméxico Rewards Points available on the Aeroméxico Rewards website.

“Aeroméxico Rewards Account Number”: It is the unique, personal and non-transferrable number given by Aeroméxico Rewards to each Aeroméxico Rewards Member when they enroll in the Program.

“Aeroméxico Rewards Website or Program Website”: It is the website available to the public in general: https://www.aeromexicorewards.com/mx/bienvenido/.

“Premier Point”: It is the denomination given to the exchange unit obtained by Aeroméxico Rewards Members in their Aeroméxico Rewards Accounts, derived from an Accrual, bonus, and/or specific and applicable promotion, granted by Aeroméxico Rewards, which can be exchanged for Aeroméxico Rewards Benefits, in accordance with the rules in force of the Program. These points do not have any monetary value. Therefore, they cannot be exchanged for or reimbursed in cash.

“Eligible Aeroméxico Rewards Points”: They are the Aeroméxico Rewards Points accrued from January 1 to December 31 of each year for the flights made by Aeroméxico Rewards Members with Aeroméxico and/or Skyteam Airlines affiliated to the Aeroméxico Rewards Program and applicable to enjoy Aeroméxico Levels, in accordance with the rate conditions available on the Aeroméxico website: https://aeromexico.com/es-mx/informacion-de-vuelos/familias-tarifarias.

“Program”: It has the same meaning as Aeroméxico Rewards.

“Rules and/or Terms and Conditions”: It refers to these terms and conditions, as well as to all the others related to the Program available on the Aeroméxico Rewards website, which include the steps, descriptions, and restrictions to participate in it and/or in specific promotions of the Program.

“Premier Point Redeeming”: It is the use and/or exchange of Aeroméxico Rewards Points previously accrued by Aeroméxico Rewards Members, to obtain the services and/or products, whether from the airlines participating in the Program or for the purchase and/or use of goods and/or services of other Businesses Affiliated to the Program, in accordance with the rules in force for the Program Redemption, available on the Aeroméxico Rewards website.

“Balance”: It is the Aeroméxico Rewards Points available in the Aeroméxico Rewards Account of a Aeroméxico Rewards Member.

“Aeroméxico Rewards Member”: It is the natural person enrolled in the Program.

“Aeroméxico Rewards Card”: It is the plastic that is given to Aeroméxico Rewards Members as evidence of their enrollment in the Aeroméxico Rewards Program, which must be presented in the Affiliated Businesses or Companies for the Accrual or Redeeming of Aeroméxico Rewards Points.

“Aeroméxico Rewards Digital Card”: It is the virtual card given to Aeroméxico Rewards Members via the Aeroméxico Rewards Application to evidence their enrollment in the Aeroméxico Rewards Program, and that can be presented in the participating businesses of the Affiliated Companies for the Accrual or Redemption of Aeroméxico Rewards Points. It also identifies the Members as eligible to enjoy certain benefits, such as access to Premier rooms and SkyTeam rooms (depending on the level).

“Aeroméxico Rewards Online Store”: It is the online store available in: https://tienda.aeromexicorewards.com/.

“Authorized Transaction”: It is the acquisition and/or use by Aeroméxico Rewards Members of services and/or products of the Businesses Affiliated to Aeroméxico Rewards, for the accrual and/or redeeming of Aeroméxico Rewards Points, in accordance with the terms and conditions established for each Affiliated Business.

“Point Transfers”: It is the activity in which Aeroméxico Rewards Members can transfer their points of the loyalty programs in which they are enrolled, of Affiliated Businesses exclusively, to the Aeroméxico Rewards Program. The transfers are made through the conversions specified in the terms and conditions applicable to and in force of the Transfers, available on the Aeroméxico Rewards website.

CLUB PREMIER MEMBERS

All those natural persons with address in the United Mexican States (hereinafter, “Mexican Republic”) and/or living in countries where loyalty programs are not forbidden, may be Aeroméxico Rewards Members.

Minors and people with disabilities who are Aeroméxico Rewards Members will be represented by the people who, in accordance with the applicable legislation, exercise the custody or guardianship over them.

With regards to Aeroméxico Rewards Members that are minors, the parents or guardians will be the only authorized and responsible persons for representing them as Aeroméxico Rewards Members for each and all the relevant proceedings.

Aeroméxico Rewards Staff may at any time request the people who have the parental authority or guardianship of any Aeroméxico Rewards Member to fully evidence this capacity, and any proceeding performed on their behalf will be understood as made under protest to tell the truth and they will assume fully and absolutely any responsibility derived from these acts. Therefore, they expressly release Aeroméxico Rewards from any responsibility, with the obligation of holding it harmless from any controversy originated from these circumstances.

ENROLLMENT TO THE PROGRAM

The current steps required for enrolling in the Program are free and are the following:

  • Over the telephone by calling the Aeroméxico Rewards Telephone Attention Center and providing their personal information.
  • Via the Internet, by entering their information on the Aeroméxico Rewards website.
  • Through the Aeroméxico sales area, using the telephone attention center.
  • Special cases, when applicable, through any website of any of the Businesses Affiliated to the Program.
  • Via the Aeroméxico Rewards Application.
  • In those cases when activations are made in events of any Company Affiliated to the Program or in Aeroméxico Rewards events.
  • Provisional cards obtained in points of sale of the Affiliated Businesses.
  • Through the acquisition of any of the shared brand Credit Cards.

When a person enrolls in the Program over the telephone, they will be provided with a Aeroméxico Rewards Account Number, being automatically registered in the Program. When a person enrolls in the Program on the Internet through the Aeroméxico Rewards website, when they finish entering their information, they will be provided with a Aeroméxico Rewards Account Number, being automatically registered in the Program.

When a person enrolls in the Program through the Aeroméxico sales area, they will be provided at that time with a Aeroméxico Rewards Account Number and they will receive an e-mail so that they can complete the Program enrollment process. Aeroméxico Rewards Members must complete the enrollment process before they can receive their Aeroméxico Rewards Card.

In above cases above, Aeroméxico Rewards Members will receive their Aeroméxico Rewards Card within fifteen (15) business days after their complete information is entered correctly in the system. Aeroméxico Rewards Members are responsible for verifying that the information they entered is correct in order for the card to be sent out.

WELCOME BONUS

As from May 8, 2019, people who enrolls to Aeroméxico Rewards Program and who had filled with all their personal data required in their Aeroméxico Rewards Account, according to information and blanks under section “My Profile” inside Aeroméxico Rewards Website, will receive a Welcome Bonus of 50 (fifty) Aeroméxico Rewards Points.

Welcome Bonus Will be reflected in the account statement of the corresponding Aeroméxico Rewards Account of Aeroméxico Rewards Members, no later than 3 (three) business days following their enrollment in the Program.

Restrictions of Welcome Bonus:

- Welcome Bonus will apply only when Aeroméxico Rewards Members submit all their personal data according to the information required in their Aeroméxico Rewards Account, under section “My Profile” inside Aeroméxico Rewards Website.

- For cases of enrollment in the Program through provisional cards, a Welcome Bonus will be granted when Aeroméxico Rewards Member updates and completes its personal data within its Aeroméxico Rewards Account in accordance with the information required under section “My Profile” inside Aeroméxico Rewards Website.

- It is not valid for Aeroméxico Rewards Members enrolled in the Program before May 8, 2019.

- It Applies only 1 (one) Welcome Bonus per Aeroméxico Rewards Member.

- Does not apply to Aeroméxico Rewards Corporate Program and its enrolled companies.

- Aeroméxico Rewards reserves the right to modify this benefit at any time and without any responsibility.

FIRST ACCRUAL BONUS

Aeroméxico Rewards Members who have enrolled to the Program as of May 8, 2019, will receive a First Accrual Bonus for the amount of 100 (one hundred) Aeroméxico Rewards Points, when they perform its first Accrual of Aeroméxico Rewards Points with any of the Affiliated Businesses , for this, said first Accrual of Aeroméxico Rewards Points shall be performed no later than 30 (thirty) calendar days following their enrollment in the Program, and following restriction shall be respected.

First Accrual Bonus will be reflected in the account statement of the corresponding Aeroméxico Rewards Account of Aeroméxico Rewards Member, no later than 3 (three) business days following their first Aeroméxico Rewards Points Accrual.

Restrictions of the First Accrual Bonus:

- It is not valid for Aeroméxico Rewards Members enrolled in the Program before May 8, 2019.

- Will be valid only with the first Accrual of Aeroméxico Rewards Points first registered, which must be fulfilled within the following 30 (thirty) calendar days as from the date of enrollment in the Program.

- Applies only 1 (one) Firs Accrual Bonus per Aeroméxico Rewards Member.

- Does not apply to Aeroméxico Rewards Corporate Program and its enrolled companies.

- Aeroméxico Rewards reserves the right to modify this benefit at any time and without any responsibility.

USING THE CLUB PREMIER CARD

The Aeroméxico Rewards Card will be delivered to people who have enrolled in the Program using any of the current procedures, in accordance with the Aeroméxico Rewards terms and conditions and with address in the Mexican Republic. The Aeroméxico Rewards Card is personal and non-transferrable. Its use is the responsibility of the Aeroméxico Rewards Member.

The Aeroméxico Rewards Card must be presented by the Aeroméxico Rewards Member for any Aeroméxico Rewards proceedings, as well as for any Accrual and/or Redeeming of Aeroméxico Rewards Points at the Premises of the Affiliated Businesses.

The Aeroméxico Rewards Card is the exclusive property of Aeroméxico Rewards, which reserves the right to request its return, to revoke or cancel it at different times at its own discretion, being the Aeroméxico Rewards Member obliged to fulfill the instructions issued for this effect by the holding company of the Aeroméxico Rewards Program, expressly waiving the exercise of any action for this reason. The Aeroméxico Rewards Card is personal and non-transferrable and its use is regulated by the Terms and Conditions in force of the Aeroméxico Rewards Program.

Each Aeroméxico Rewards Member, whether the holder of a Aeroméxico Rewards Account and/or his representative, will be the only authorized parties to access the information of their Aeroméxico Rewards Account. To access via the Aeroméxico Rewards website, they must use the Web Password. For inquiries at the Aeroméxico Rewards Telephone Attention Center, they must provide their PIN. The Web Password and the PIN are personal, non-transferrable, and confidential. Their use is the sole responsibility of the Aeroméxico Rewards Member.

Aeroméxico Rewards Members assume the full responsibility for the use given to the assigned Aeroméxico Rewards Card, as well as for the Aeroméxico Rewards Account Number, with the obligation to report its loss or theft to the Aeroméxico Rewards Telephone Attention Center. This report does not release the Aeroméxico Rewards Member from the responsibility they assume with it.

Aeroméxico Rewards will not be responsible at any time for reimbursing any number of Aeroméxico Rewards Points derived from the improper use given to the Aeroméxico Rewards Card and/or Aeroméxico Rewards Account Number and/or Web Password and PIN of any of the Aeroméxico Rewards Members.

Any abuse or fraud in the issuance, Accrual, and/or Redeeming of Aeroméxico Rewards Points can result in the cancellation of all accrued and/or redeeming Aeroméxico Rewards Points made with Aeroméxico Rewards Points of illegal origin, as well as the temporary or permanent suspension of the Program, at the full discretion of Aeroméxico Rewards.

CLUB PREMIER CARD REPLACEMENT

In the event the replacement of a Aeroméxico Rewards Card is required, Aeroméxico Rewards Members may request for it: i) via the Aeroméxico Rewards website; and ii) via the Telephone Attention Center.

AFFILIATED BUSINESSES

PLM, the airlines participating in the Program and the Affiliated Businesses are completely independent entities and each one of them is responsible of the Services and/or Products they provide. PLM will not be responsible of the Services and/or Products provided by each of the Affiliated Businesses.

The provisions that rule the Accrual and/or Redemption of Aeroméxico Rewards Points in each of the Premises of the different Affiliated Businesses to the Aeroméxico Rewards Program can be modified at different times.

For further information about each of the Businesses affiliated to the Aeroméxico Rewards Program, Aeroméxico Rewards Members can consult the terms and conditions in force on the Aeroméxico Rewards website.

PREMIER POINT ACCRUALS

Aeroméxico Rewards Members can accrue Aeroméxico Rewards Points when they perform the authorized transactions with the participating airlines in the Aeroméxico Rewards Program and/or Businesses Affiliated to Aeroméxico Rewards, when they present their Aeroméxico Rewards Card at their Premises and/or when they enter their Aeroméxico Rewards Account Number for Accrual transactions online, available on the websites of the Affiliated Businesses and/or Aeroméxico Rewards website.

The Aeroméxico Rewards Points obtained by each Aeroméxico Rewards Member from the Accruals in the Premises of the Affiliated Businesses will be deposited to the corresponding Aeroméxico Rewards Account when they perform an Authorized Transaction. The period to deposit these Aeroméxico Rewards Points will depend on the times specified in the Terms and Conditions for Accrual with each of the Affiliated Businesses.

For an Authorized Transaction to accrue Aeroméxico Rewards Points it must be performed directly by the Aeroméxico Rewards Member who is the holder of the Aeroméxico Rewards Account to which the corresponding Aeroméxico Rewards Points will be accrued.

At different times and for any reason, Aeroméxico Rewards can rectify the calculation or accrual of Aeroméxico Rewards Points, correct mistakes in the accrual calculation, and/or adjust it. A Aeroméxico Rewards Member can request a Retroactive Accrual only with the Affiliated Businesses that have enabled the Retroactive Accrual process. For this purpose, Aeroméxico Rewards Members must check the Terms and Conditions of the respective Affiliated Business, available on the Aeroméxico Rewards website.

PREMIER POINT REDEEMING

The Aeroméxico Rewards Points can be used to obtain the services and/or products applicable from the Airlines participating in the Program and/or Affiliated Businesses, in accordance with the Terms and Conditions for Premier Point Redeeming with each of them.

Aeroméxico Rewards Members can redeem Aeroméxico Rewards Points when they perform the Authorized Transactions as in the Premises of the Businesses affiliated to Aeroméxico Rewards, when it is specified in the Terms and Conditions in force and applicable, and they must present their Aeroméxico Rewards Card and/or provide their PIN.

Aeroméxico Rewards Members can redeem Aeroméxico Rewards Points via the web, at the Aeroméxico Rewards website, in accordance with the Terms and Conditions in force and applicable, logging on with their Web Password.

Aeroméxico Rewards Members can redeem Aeroméxico Rewards Points when they perform the Authorized Transactions over the phone, at the Aeroméxico Rewards Telephone Attention Center, and depending on the transaction and on the Affiliated Business, at their telephone attention center, when applicable, in accordance with the Terms and Conditions in force and applicable.

For a Redeeming to be authorized, it must be made directly by the Aeroméxico Rewards Member who is the holder of the Aeroméxico Rewards Account from which the corresponding Aeroméxico Rewards Points will be used.

TRANSFERS TO CLUB PREMIER ACCOUNTS

The Transfers of Aeroméxico Rewards Points are final. Therefore, they cannot be reimbursed once they have been applied and they will be governed by the Terms and Conditions for each of the Affiliated Businesses that participate in the Point Transfer modality, available in the “Accrual” section, “Point Transfer” of the Aeroméxico Rewards website.

AEROMÉXICO REWARDS POINTS DURATION

The premier Points accrued in each Aeroméxico Rewards Account require an eligible activity to provide twenty-four (24) month duration to the total Aeroméxico Rewards Points balance of the corresponding Aeroméxico Rewards Account. In case no accrual activity occurs within the last twenty-four (24) months, the total Aeroméxico Rewards Points balance will expire. The transfers between members of a family group and the Redemption activities do not qualify as activities to maintain the duration of the Aeroméxico Rewards Points.

In the applicable cases of retroactive accreditation of Aeroméxico Rewards Points, the date considered will be the date when the service was provided, rather than the date when the points were credited to the Aeroméxico Rewards Account.

 

IN CASE OF DEATH

In case of death of a Premier Club Account Holder, his Aeroméxico Rewards Points will be cancelled and they cannot be transferred to any other Aeroméxico Rewards Account. The claims of these Aeroméxico Rewards Points will not be valid, in accordance with the rules agreed to in these Terms and Conditions.

CLUB PREMIER ACCOUNT INFORMATION, AEROMÉXICO REWARDS POINTS BALANCE INQUIRY

Aeroméxico Rewards Members are responsible for giving notice to update any of their information, such as change of address, telephone number and/or e-mail address to Aeroméxico Rewards, which has to be notified to: i) Aeroméxico Rewards website, ii) Aeroméxico Rewards Telephone Attention Center, and/or via e-mail to: [email protected]. When a Aeroméxico Rewards Member does not update their data as mentioned, the communications made with the registered information will have full force and effect.

The Balance inquiry of Aeroméxico Rewards Points can be made by accessing the Aeroméxico Rewards website, in the section “Start Session”, entering the information corresponding to the Aeroméxico Rewards Account Number and providing the Web Password. It can also be inquired over the telephone at the Telephone Attention Center, providing the corresponding information to the Aeroméxico Rewards Account and the PIN. A third option is the Aeroméxico Rewards Application.

Aeroméxico Rewards Members will receive their account statements every month by e-mail at the e-mail address they provided when they enrolled in the Program or at the updated e-mail on the Aeroméxico Rewards website.

FRAUD

Aeroméxico Rewards reserves the right to carry out the actions it deems convenient to suspend automatically, either on a temporary or permanent basis, any Aeroméxico Rewards Member of the Program in case it detects any fraud, fraudulent behavior, and/or improper practices by the Members in the Aeroméxico Rewards Accounts, as well as for failure to comply with the Terms and Conditions of the Program, or for considering it in its best interests. The temporary suspension will result in the disabling of the Aeroméxico Rewards Account for the period required to investigate any irregular movements in it. The period will be on a per account basis. Therefore, during that period the Aeroméxico Rewards Member cannot: Transfer and/or Redeem the Aeroméxico Rewards Points in his Aeroméxico Rewards Account and all the Benefits as a Aeroméxico Rewards Member will be suspended. The definite disabling results in the definite cancellation of the Aeroméxico Rewards Account, of the Points contained in it, and of all the Benefits as Aeroméxico Rewards Member.

SUSPENSION AND/OR DEFINITE DISABLING OF THE CLUB PREMIER ACCOUNT

Aeroméxico Rewards reserves the right to automatically suspend for a temporary period or to definitely disable any Aeroméxico Rewards Member from the Program for failure to comply with the Aeroméxico Rewards Terms and Conditions, for detecting fraudulent transactions, or for considering it in its best interest. This suspension and/or disabling will be made automatically, in cases where it is deemed appropriate. The Member will be given notice of this procedure by e-mail so that within 2 (two) business days he can provide the documentation that supports any transaction in his Aeroméxico Rewards Account which was considered to be fraudulent or non-compliant with the Terms and Conditions of the Program. In the event no reply from the Aeroméxico Rewards Member is received, Aeroméxico Rewards will suspend for a temporary period and/or disable the Aeroméxico Rewards Account.

The temporary suspension will result in: i) the disabling of the Aeroméxico Rewards Account during the investigation period if irregular movements of the Aeroméxico Rewards Account. The period will depend on each particular case, ii) during this period, the Aeroméxico Rewards Member cannot Accrue Aeroméxico Rewards Points in his Aeroméxico Rewards Account or Redeem the Aeroméxico Rewards Points of his Aeroméxico Rewards Account, and iii) the suspension of all the Benefits as Aeroméxico Rewards Member.

The definite disabling results in the cancellation of the Aeroméxico Rewards Account, of the Aeroméxico Rewards Points accrued in it, and of all the Benefits as Aeroméxico Rewards Member.

VOLUNTARY CANCELLATION

Aeroméxico Rewards Members will send an e-mail to the e-mail address: [email protected], requesting the cancellation of their Aeroméxico Rewards Account, which must include the following information and scanned documentation: Aeroméxico Rewards Account number, Member’s full name, signed letter with the reasons for requesting the cancellation of their Aeroméxico Rewards Account, copy of a government-issued identification in force of the holder of the Aeroméxico Rewards Account. Upon receiving these mails, the Aeroméxico Rewards staff will review them and follow up on the cancellation request.

For the reasons described above, any of the following will be considered to be a valid government-issued identification, as long as it is current:

  1. IFE/INE voter’s card. b. Passport c. Military ID issued by the Ministry of National Defense. d. Professional license issued by the Ministry of Public Education. e. In the case of foreigners, the corresponding current migratory document, issued by the competent authority and/or the official document issued by the competent authority of their country of residence.

CANCELLATION OF THE CLUB PREMIER PROGRAM

Aeroméxico Rewards reserves the right to modify, suspend or cancel, either on a temporary or permanent basis, all the Program modalities, including its promotions, Benefits, and the Affiliated Businesses, with or without prior notice.

The cancellation will be immediately communicated to the Aeroméxico Rewards Members at least thirty (30) natural days prior to the Program suspension or cancellation. The communication can be made on the Aeroméxico Rewards website, via e-mail, and/or through advertising materials.

After the Program has been cancelled, the Aeroméxico Rewards Member can redeem the Aeroméxico Rewards Points for products and/or services in the Affiliated Businesses within the period of time stated in the Program cancellation notice and in accordance with the applicable rules. It will not be possible to redeem Aeroméxico Rewards Points after the period stated has expired.

PROMOTIONS

By accepting these Terms and Conditions and providing their personal information, Aeroméxico Rewards Members grant their consent to Aeroméxico Rewards so that it carries out any marketing promotional activity and/or any other activity, in accordance with the Privacy Notice in force and published on the Aeroméxico Rewards website.

Additionally, Aeroméxico Rewards Members grant their consent to Aeroméxico Rewards so that it sends commercial information of the Program through electronic communication and/or by any other channel.

GENERAL ISSUES

By enrolling in the Program, Aeroméxico Rewards Members abide by, accept, and are obliged to comply with the terms, standards, conditions, and policies in force of the Program, which are included in this document or in the subsequent versions issued by Aeroméxico Rewards.

PLM will be the only party empowered and authorized to solve any issues associated with Aeroméxico Rewards, reserving the right to enforce and interpret these Terms and Conditions and their scope, and to solve at its entire discretion any issue not considered in them.

All personal data treatment by Aeroméxico Rewards, as well as the exercise of the ARCO Rights by Aeroméxico Rewards Members, will be in accordance with the Law and Regulation applicable in the United Mexican States, and with what is stated in the Aeroméxico Rewards Privacy Notice, which Members accepted prior to their enrollment in Aeroméxico Rewards (to consult the Privacy Notice, please visit www.aeromexicorewards.com). Likewise, taking into account what is stated in the Federal Law on Prevention and Identification of Operations from Illicit Sources and derived from certain activities performed by Members, which are considered by the Law to be vulnerable activities, Aeroméxico Rewards will share their Personal Data with the corresponding authorities. The information derived from the Notices submitted to the competent authorities will be used exclusively for the prevention, identification, investigation, and sanction of operations from illicit sources and other associated crimes. The afore-mentioned personal data will be maintained in proper custody, in accordance with the terms of the applicable legislation in force. All the resulting rights and obligations from these Terms and Conditions will be governed by the Mexico City laws. Likewise, with regards to the construction or compliance of these Terms and Conditions, they will be governed by the Law and jurisdiction of the Mexico City competent Courts, waiving any other jurisdiction that for reason of any matter or of their present or future domicile could correspond to them.

PLM is the manager of the Aeroméxico Rewards Program. Therefore, it does not assume any responsibility related to the benefits, promotions, products, and/or services offered by the Affiliated Businesses, or to their discontinuation or changes made to them.

Aeroméxico Rewards will not bear any responsibility if it cannot comply with these Terms and Conditions for causes of force majeure or an act of God or by any change in the law or for any other reason beyond its control.

CUSTOMER ATTENTION SERVICE

In the event of any doubt or clarification concerning the Program or these Terms and Conditions, you can contact us: i) via e-mail: [email protected], ii) over the telephone at the Telephone Attention Center numbers; and iv) on the Internet, via the chat available on the Club premier website

Last update May 8, 2019

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